In the event that a customer wishes to cancel the program, cancellation must be done, in person, in one of the following ways:
1. You may “terminate” your account at any time, which inactivates your membership immediately. If it is in the middle of your billing cycle, you will receive a partial refund for the unused days of this current cycle.
2. You may also “discontinue” your account at any time. This allows you to continue using your membership for the remainder of your current billing cycle. Your credit/debit card will not be recharged at the end of the cycle, thus making your account inactive at that time.
- Please note that you may choose the “discontinue” option ONLY if your credit/debit card has been recharged at least one time. This option will not work for those that have had their membership for less than one month.
- For your protection, we DO NOT allow cancellations by phone.